Luxeway Ride

Terms of Service

Last updated: July 23, 2026

These Terms of Service ("Terms") govern your use of luxewayride.com and any chauffeur, transfer, or hourly hire services booked through it (together, the "Services"), operated by Luxeway Ride ("we," "us," "our"). By booking a ride or using our website, you agree to these Terms.

1. Our Services

Luxeway Ride provides:

  • Point-to-point private chauffeur transfers (airport, hotel, intercity, and city travel) across the UAE.
  • Hourly chauffeur hire with a dedicated vehicle and driver.
  • City tours and desert safari transport.

2. Bookings

  • Bookings are made through our website by providing pickup and drop-off details, date/time, passenger count, and any add-ons (baby seat, meet & greet, return trip).
  • A booking is confirmed once you receive email confirmation from us. We recommend keeping this confirmation until your ride is complete.
  • You are responsible for providing accurate pickup/drop-off addresses and contact details. We are not liable for delays caused by incorrect information provided at booking.

3. Pricing and Payment

  • Fares are calculated and displayed at the time of booking via our "See Your Price" tool. We operate a fixed-price model: the price shown at booking is the price you pay, with no surge pricing and no hidden charges, except where you request additional services not included in the original booking (e.g. extra stops, extended waiting time beyond the free allowance).
  • Payments are processed securely through Stripe. We accept the payment methods displayed at checkout (Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay).
  • Promotional discounts (e.g. limited-time offers on select vehicle classes) apply only to the vehicle classes and booking windows specified at the time of the offer.

4. Waiting Time

  • Standard pickups include 15 minutes of free waiting time from the scheduled pickup time.
  • Airport pickups include 60 minutes of free waiting time from the flight's actual landing time, to account for immigration and baggage collection.
  • Waiting time beyond these allowances may incur additional charges, which will be communicated by your chauffeur or our support team.

5. Cancellations and Changes

  • You may cancel your booking free of charge up to 24 hours before the scheduled pickup time.
  • Cancellations made less than 24 hours before pickup may be subject to a cancellation fee, which will be communicated to you at the time of cancellation.
  • Changes to pickup time, location, or vehicle class are subject to availability and may affect the fare.

6. Chauffeurs and Vehicles

  • All chauffeurs are licensed to operate commercial passenger vehicles in the UAE and are subject to our internal conduct and safety standards.
  • Vehicle classes shown on our website (Comfort, Business Class, Comfort SUV, Premium SUV, Premium Van, Premium Class, Minibus) are representative of the make/model you will receive; the exact vehicle may vary based on availability while remaining within the same class and passenger/luggage capacity.

7. Passenger Conduct

Passengers are expected to treat chauffeurs and vehicles with respect. We reserve the right to refuse or terminate service, without refund, in cases of abusive behavior, damage to the vehicle, illegal activity, or safety concerns.

8. Liability

  • We maintain appropriate commercial insurance for our fleet and chauffeurs as required under UAE law.
  • We are not liable for delays or failures caused by events outside our reasonable control, including traffic, weather, road closures, or force majeure events.
  • Our total liability for any claim arising from a booking is limited to the total fare paid for that booking, except where UAE law does not permit such a limitation (e.g. death or personal injury caused by our negligence).

9. Fare Disputes

If you believe you were charged incorrectly, contact us within 7 days of your ride via our Contact page (selecting "Fare Dispute") or by emailing info@luxewayride.com. We aim to respond within 2 hours during business hours.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the applicable regulations of the Emirate of Dubai. Any disputes not resolved directly with us are subject to the exclusive jurisdiction of the courts of Dubai.

11. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

Luxeway Ride
Business Bay, Dubai, United Arab Emirates
Phone: +971 502296220
Email: info@luxewayride.com